Jeffrey Quinn

Chief Technical Services

• Improved service quality and customer satisfaction by implementing a service-based support model, focusing on deeper expertise by current staff
• Significantly improved system and capital resource efficiency of the virtualization and storage environments by changing how workloads, production systems, and resources are managed and distributed
• Proved that all County IT services could be recovered within 24 hours after catastrophic disaster by designing and running a real-world disaster recovery exercise
• Resolved ongoing technical problems by using technical expertise, past experience, and achieving group consensus on proposed solutions
• Designed and implemented a national award-winning capacity planning process and freely available tool called “vCap” to improve efficiency of resource utilization for Oakland County and any public sector organization that participates in the G2G Marketplace

Manager, Virtualization & Storage Systems

• Ran a team of highly technical and effective staff and contractors, delivering robust and resilient storage and virtualization services to the campus community
• Significantly improved service reliability by implementing a best-in-class FlexPod reference architecture to provide increased reliability and resilience, while significantly reducing technical debt and eliminating 12 legacy storage arrays, 105 aged ESX hosts in 19 clusters, and an unstable fiber channel SAN fabric
• Technical and team lead for an ambitious 10-month, $10 million remediation project that allowed the organization to avoid catastrophic disaster by non-disruptively migrating all services to an alternate data center before flood waters could breach the Computer Center
• Technical team lead for a new campus-wide Virtual Desktop service offering
• Created sustainability and cost accounting models with capacity planner for virtualization and storage services, predicting 40-50% growth compounding annually
• Served as coordinator and management liaison during service outages, performed and presented root cause analysis, and worked with cross-unit teams to develop and propose solutions
• Drove positive customer relationships with business and academic leaders, fostering a collaborative environment

Infrastructure Architect, Infrastructure Design

• Developed infrastructure catalog and service software to report on infrastructure usage and costs while working remotely full time
• Managed several large infrastructure projects under tight budget constraints, including implementing a new enterprise backup solution, replacing enterprise-class storage arrays, and replacement and redesign of our virtualization host systems
• Wrote detailed Request For Proposal specifications, analyzed responses, and selected winning vendors
• Tracked service costs, performed financial assessments and created sustainability models for existing and new services
• Created and maintained system architecture diagrams
• Developed service level agreements and served as a customer liaison for service requests and implementation

Manager, Virtualization, Storage, and Systems

• Managed a team of 10 people responsible for offering core university infrastructure services including virtualization, storage, backups, and Windows and Linux systems administration
• Evaluated service offerings, designed proposals to improve them, negotiated with vendors and upper management, and led implementation
• Researched, wrote, and presented to leadership the benefits of cost-based accounting to allow for a better understanding of Total Cost of Ownership and data-driven decisions for all services
• Champion of ITIL principles, implementing change management procedures, documentation, and automation

Information Technology Professional, Storage Administrator

• Responsible for maintaining and provisioning Academic Technology Services (ATS) storage offerings that included over 200 TB of capacity in IBM DS4800, NetApp FAS 900, 2000, and 3000 series in dual-HA configuration, Dell/EMC CX500s, iSCSI storage arrays
• Ensured that student and staff data was protected by effectively maintaining storage for key academic services such as the central virtualization offering, MSU Email, Angel and Desire2Learn classroom software packages, Campus Active Directory, AFS, and the MSU Library Archive
• Improved student and internal staff experience by designing and programming web-based applications, such as a change management application, modifications to the MSU webmail interface, service applications, and graphing software

Enterprise Storage

• Protocols: iSCSI, Fiber Channel, NFS, CIFS
• NetApp OnTAP 7-Mode and C-Mode, EMC CX/Clariion, IBM FastT, and Dell Compellent storage arrays
• McData and Brocade fiber channel fabric administration and zoning
• NetApp FAS900, FAS2000, FAS3000, FAS6000, FAS8080, in 7-Mode, Cluster Mode, and Metrocluster configurations

Virtualization

• VMWare ESXi 5+
• Cloud: Joyent SmartDataCenter, AWS, Digital Ocean
• Hybrid Cloud: VMWare vCloud Air
• Docker

Backup

• Commvault 9/10 enterprise backup software
• Deduplicated disk-based primary backup
• StorageTek SL3000 enterprise tape library with LTO6 tape drives
• EMC Avamar and Data Domain

Server Administration

• Hardware: Cisco UCS blade, Dell rack and blade server technologies
• Linux: SLES, RHEL, Ubuntu, CentOS, OpenSuSE
• Unix: Solaris, OpenBSD, FreeBSD, SmartOS
• Windows: Server 2003+
• Automation: Puppet, Jenkins

• Web languages: PHP, Ruby on Rails, HTML, CSS, JavaScript, jQuery
• Scripting languages: Ruby, Bash, Perl, PowerShell
• Versioning: Git
• Software: CA Service Desk, JIRA, Tripwire, Puppet
• Databases: MySQL, MSSQL, and PostgreSQL development and administration

• PCI DSS
• CJIS
• HIPAA